Now accepting new clients – Somerville clinic open. Complimentary wellness consultation with all new clients in JANUARY.
1.1 Pink Again Collective operates in accordance with all applicable Australian laws and regulations relating to therapeutic goods, medical devices, and professional health services.
1.2 All treatments are performed by qualified practitioners who act with due care, skill, and within the scope of their professional qualifications.
1.3 The suitability of any treatment or product is determined by your clinician during consultation. Individual results vary based on personal health factors, genetics, and adherence to aftercare.
1.4 By booking or receiving treatment, you confirm that you are over 18 years of age and that all information provided in your medical and consent forms is accurate, complete, and current.
2.1 Pink Again Collective complies with the Therapeutic Goods Administration (TGA) and Australian Health Practitioner Regulation Agency (AHPRA) advertising guidelines for cosmetic injectables and medical treatments.
2.2 We do not advertise, promote, or reference prescription-only substances by brand name or active ingredient in public materials. All such substances can only be discussed in person following a consultation and assessment by a qualified healthcare professional.
2.3 All medical devices and products used in our clinic are listed on the Australian Register of Therapeutic Goods (ARTG) or otherwise legally supplied under applicable exemptions.
2.4 Treatments are performed in accordance with manufacturer instructions and current clinical standards to ensure safety and compliance.
2.5 You acknowledge that Pink Again Collective cannot guarantee treatment outcomes or results. We will never make misleading or unverified claims and will always act within TGA and AHPRA regulations.
2.6 If a device or product is subject to a regulatory change or recall, Pink Again Collective will comply with all requirements but accepts no liability for any resulting inconvenience or limitation.
3.1 All consultations and treatments must be booked via our approved booking system.
3.2 A consultation fee may apply at the time of booking. This fee may be redeemable against treatment at our discretion.
3.3 Cancellations or rescheduling require a minimum of 48 hours’ notice. Cancellations within this timeframe or non-attendance may result in forfeiture of the consultation fee.
3.4 Late arrivals may result in a shortened appointment to avoid disruption to subsequent bookings. Full fees still apply.
3.5 Pink Again Collective reserves the right to cancel or reschedule appointments where necessary due to practitioner illness, equipment maintenance, or other unforeseen circumstances. In such cases, clients will be offered the next available appointment time or a refund.
4.1 Payment for all consultations, treatments, and products is required in full at the time of service unless otherwise arranged.
4.2 All prices are stated in Australian Dollars (AUD) and include GST where applicable.
4.3 We accept EFTPOS, major credit cards, and other approved payment methods.
4.4 Prepaid packages, and promotional offers are subject to separate terms, which will be disclosed at the time of purchase.
4.5 Prepaid services and packages are non-refundable for change of mind. Expired packages may not be extended unless otherwise agreed in writing.
4.6 Gift Vouchers and Expiry Terms
Pink Again Collective complies with the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth) and amended by the Treasury Laws Amendment (Gift Cards) Act 2018 (Cth).
All gift vouchers and gift cards issued by Pink Again Collective are valid for a minimum of three (3) years from the date of purchase, unless otherwise required by law. The expiry date will be clearly displayed on each voucher or provided in the accompanying confirmation email.
Gift vouchers cannot be redeemed after the expiry date and are not redeemable for cash. No additional fees, such as activation or administration charges, will be applied to reduce the voucher’s value after purchase, in accordance with the ACL.
5.1 The Pink Promise applies exclusively to first-time consultation appointments booked directly with Pink Again Collective.
5.2 The guarantee covers satisfaction with the consultation experience only. It does not apply to treatments, products, or any outcome-related dissatisfaction.
5.3 To request a refund under The Pink Promise, you must:
(a) Attend and complete the consultation in good faith;
(b) Submit a written request within 48 hours of your appointment explaining why the experience did not meet your expectations; and
(c) Provide constructive feedback that allows us to review and improve our service.
5.4 A refund will not be granted if:
(a) You change your mind after receiving professional advice;
(b) You decline recommended care, treatment, or follow-up without reasonable cause;
(c) You have previously claimed a Pink Promise refund; or
(d) You engage in dishonest, abusive, or inappropriate conduct towards staff or practitioners.
5.5 All refund decisions under The Pink Promise are made at the sole discretion of management and are final.
5.6 The guarantee does not apply to treatments, skincare products, injectables, or wellness services provided after the initial consultation.
5.7 This guarantee is designed to remove emotional risk for first-time clients and demonstrate confidence in our quality of care. It is not intended to override or replace your consumer rights under Australian law.
6.1 Refunds for treatments or products outside The Pink Promise will only be provided in accordance with the Australian Consumer Law.
6.2 Products purchased from Pink Again Collective cannot be returned or exchanged due to health and safety regulations unless faulty, defective, or not as described.
6.3 Refunds are not available for change of mind, perceived treatment dissatisfaction, or failure to follow pre- or post-care instructions.
6.4 Pink Again Collective reserves the right to assess all refund requests on a case-by-case basis.
7.1 You must disclose all relevant medical conditions, medications, allergies, and recent procedures before treatment. Failure to do so may impact your suitability for treatment and increase risk.
7.2 All procedures carry inherent risks. These may include bruising, swelling, infection, pigmentation changes, vascular compromise, or other side effects that vary between individuals.
7.3 Pink Again Collective will provide all appropriate aftercare instructions. Clients are responsible for following these instructions carefully. Failure to comply may affect results or eligibility for follow-up support.
7.4 By proceeding with any treatment, you acknowledge that you understand and accept the associated risks.
7.5 — Dignity of Risk Pink Again Collective recognises and respects each client’s right to make informed decisions regarding their own body and care. This includes the dignity of risk — the right to weigh potential benefits and risks and to proceed with autonomy, provided informed consent is given.
We are committed to ensuring clients receive clear, evidence-based information to support decision-making that aligns with their values, wellbeing, and personal goals.
8.1 Pink Again Collective upholds the principles of informed consent as required by the Australian Health Practitioner Regulation Agency (AHPRA) and the Medical Board of Australia (MBA). All clients have the right to receive clear, balanced, and evidence-based information about proposed treatments, including the potential benefits, risks, side effects, costs, and alternative options.
8.2 Clients are encouraged to ask questions and take time to consider their decisions before proceeding with treatment. Consent must be voluntary, informed, and given without pressure or coercion.
8.3 You have the right to withdraw or withhold consent at any time prior to or during treatment. Withdrawal of consent will be respected immediately and will not affect your right to future care at Pink Again Collective.
8.4 Pink Again Collective acknowledges each client’s autonomy and individuality. Our practitioners will always strive to ensure that treatment decisions are collaborative, trauma-informed, and aligned with your personal values, goals, and wellbeing.
9.1 Pink Again Collective is a trauma-informed, inclusive environment. All clients are expected to treat staff and other clients with respect.
9.2 We maintain a zero-tolerance policy for aggressive, discriminatory, or inappropriate behaviour. Clients who breach this policy may be refused service or have future appointments cancelled without refund.
9.3 We reserve the right to refuse service if the practitioner believes it is unsafe, unethical, or clinically inappropriate to proceed.
10.1 Pink Again Collective complies with the Privacy Act 1988 (Cth) and all relevant privacy laws.
10.2 All personal and medical information provided by clients is kept strictly confidential and used only for the purpose of delivering safe and effective care.
10.3 Client information will not be disclosed to any third party without consent, unless required by law or professional obligation.
10.4 You consent to us collecting, storing, and securely managing your data for administrative, clinical, and communication purposes.
11.1 All treatments and consultations provided by Pink Again Collective are delivered in accordance with the professional, ethical, and regulatory standards set by the Australian Health Practitioner Regulation Agency (AHPRA), the Medical Board of Australia (MBA), and the Therapeutic Goods Administration (TGA).
11.2 While every effort is made to ensure client safety, informed consent, and best-practice care, Pink Again Collective and its practitioners are not liable for any loss, injury, or adverse outcome (whether direct, indirect, or consequential) that may arise from treatment, advice, or the use of therapeutic goods, except where required by law.
11.3 Clients acknowledge that all aesthetic and wellness treatments carry inherent risks and that results may vary between individuals. It remains the client’s responsibility to provide accurate and complete health information prior to treatment. Pink Again Collective accepts no responsibility for adverse reactions or outcomes resulting from the omission, withholding, or misrepresentation of relevant information.
11.4 Nothing in this clause limits or excludes any rights or remedies available under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)) or other applicable legislation that cannot be lawfully excluded.
12.1 Pink Again Collective is committed to upholding the highest standards of professionalism, ethics, and regulatory compliance in accordance with the Australian Health Practitioner Regulation Agency (AHPRA), the Medical Board of Australia (MBA), and the Therapeutic Goods Administration (TGA).
We welcome feedback, concerns, or complaints and encourage clients to contact us directly in the first instance, so that we may respond with transparency, care, and respect. All concerns are taken seriously and managed in line with our internal complaints process.
12.2 Clients may raise feedback confidentially by email at admin@pinkagaincollective.com or in person during a follow-up appointment. All matters will be acknowledged promptly and handled in accordance with AHPRA’s expectations of professional conduct and patient-centred communication.
12.3 If you believe your concern has not been adequately addressed, you may contact the Australian Health Practitioner Regulation Agency (AHPRA) directly:
