This policy explains:

• What information we collect and why we collect it.
• How we handle and protect your information.
• The circumstances in which we may disclose it.
• How you can access, update, or correct your personal information.

The type of information we collect depends on the nature of your interaction with us and may include:

Personal Information:

• Full name, date of birth, contact details, address, and gender. Health and Medical Information:
• Medical history, allergies, current medications, previous procedures, and health

Conditions relevant to treatment suitability.

• Photos or videos (where clinically required for documentation or progress tracking)

Payment Information:

• Billing details, payment method, and transaction records.

Technical and Website Data:

• IP address, device type, browser type, cookies, and usage data when you visit our website.

Other Information:

• Feedback, testimonials, or communications you provide directly to us.

We only collect information that is necessary to provide safe, high-quality clinical care and to operate our business effectively.

We may collect your information in the following ways:

• When you book or attend a consultation, treatment, or event.
• Through our website forms, contact pages, or booking system (Timely).
• When you communicate with us by phone, email, or social media.
• From referrals or collaborating healthcare professionals, with your consent.
• Through cookies or analytics tools that help us improve our website performance and user experience.

Whenever practicable, we collect information directly from you.

We collect, store, and use your information for the following purposes:

• To assess suitability for aesthetic and wellness treatments.
• To deliver safe, evidence-based, and TGA-compliant care.
• To maintain accurate client records and manage ongoing treatment plans.
• To comply with legal, professional, and regulatory obligations.
• To communicate appointment details, updates, and aftercare instructions.
• To improve the quality of our services and patient experience.
• To send marketing communications or promotions if you have opted in to receive them.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

5.1 Pink Again Collective operates in full compliance with the Therapeutic Goods Administration (TGA) and AHPRA guidelines

5.2 We do not advertise or disclose prescription-only medications in public communications. Any discussion of such products occurs only in private consultation after assessment by a qualified healthcare professional.

5.3 All clinical and medical data is collected, used, and stored in a manner consistent with healthcare privacy obligations and professional codes of conduct.

5.4 Health information is used only to support clinical decision-making and improve care outcomes. It will never be shared for marketing or unrelated purposes.

6.1 All personal and medical information is stored securely in electronic form within password-protected systems and encrypted databases.

6.2 We take reasonable steps to prevent loss, misuse, unauthorised access, modification, or disclosure of your information.

6.3 Access to health information is restricted to authorised staff and practitioners who require it for legitimate business or clinical purposes.

6.4 Where third-party systems (such as Timely, secure payment processors, or cloud storage providers) are used, we ensure they comply with Australian privacy standards and maintain appropriate safeguards.

6.5 Hard-copy records, if used, are stored in locked cabinets within secured premises and are destroyed safely once digitised or no longer required.

We may disclose your personal or health information in the following limited circumstances:

• To practitioners or allied health professionals directly involved in your care.
• To third-party service providers who assist in clinic operations, booking, payments, or marketing (subject to confidentiality obligations).
• To regulatory or professional bodies if required by law or for compliance with medical regulations.
• To our insurers, legal advisers, or government authorities if necessary to protect our legal interests or respond to lawful requests.

We do not sell, rent, or trade your personal information to any third party.

8.1 Clinical records are retained for the period required by law, generally a minimum of seven years from the date of last treatment, or longer where required for legal or regulatory reasons.

8.2 After this period, records are securely destroyed or permanently de-identified.

9.1 You may request access to your personal or health information at any time by submitting a written request to us.

9.2 We will provide access within a reasonable timeframe, unless there are legal or clinical grounds to withhold certain information.

9.3 If you believe that any of your personal information is inaccurate, incomplete, or out of date, you may request that it be corrected.

9.4 We will take reasonable steps to verify and update your information promptly.

10.1 Our website may use cookies and analytics tools to collect data on site usage, traffic patterns, and preferences.

10.2 Cookies help us provide a better user experience and improve our services. You may disable cookies through your browser settings, although some website functions may be limited as a result.

10.3 We may use aggregated, non-identifiable information for statistical and marketing analysis purposes. This data does not contain personal or health identifiers.

Our website may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

12.1 Some third-party service providers (for example, secure cloud storage or email systems) may store information on servers located outside Australia.

12.2 Where this occurs, we ensure that any overseas recipient provides privacy protections that are substantially similar to those required under Australian law.

Under the Australian Privacy Principles, you have the right to:

• Request access to your personal information
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for marketing communications.
• Lodge a complaint about a potential breach of privacy.

We take all privacy concerns seriously and will respond to any complaint promptly and fairly.

Pink Again Collective may update this Privacy Policy at any time to reflect changes in law, technology, or business practices. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated policy.

For any privacy enquiries, access requests, or complaints, please contact:
Pink Again Collective
03 7071 4787



4/1065 Frankston-Flinders Rd, Somerville, VIC 3912



Email: admin@pinkagaincollective.com.au



Website: www.pinkagaincollective.com.au


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.